2FA - Two-factor Authentication stopped working

2FA application not working or missing

If the actual authenticator application has disappeared or the mobile phone is lost/broken.

Start by reinstalling the authentication application, any of the listed in this section of the Invoice Portal help https://docshield.kofax.com/InvoiceP...ntication.html

Follow these steps to add the Invoice Portal account to the authenticator app.

• Log in to Invoice Portal using your username and password.
  
• Since the application providing the temporary two-factor codes is unavailable, select "Cannot get a code to enter".
  
• When prompted, use one of the recovery codes created the first time the 2FA was installed to restore the account.
  
• Enter a recovery code and press "Verify". Then follow the instructions on the page, e.g. scan the QR code with the authenticator app on your mobile device to create a new account, then enter the code generated by the newly created authenticator account.
  
• Store the new recovery codes safely on your computer.
  
• Make really sure to store the new recovery codes in a safe place, press "Done" and the two-factor authentication is now restored.
  
• Please note that the original recovery codes expire when one of them is used for restoring the account and they are replaced by three new recovery codes. Kofax recommend storing the codes in more than one safe place.

2FA temporarily unavailable

If the authenticator application or mobile phone is temporarily unavailable.

Retrieve one of the recovery codes you stored when the two-factor application was set up. Please note that each code can only be used once.