Invoice stuck in queue
Article # 3041481 - Page views: 6
Issue
Why is invoice XXXXXX stuck "in queue".
Cause
The cause of this can vary. Most common problems below.
- Invoice does not have correct Partyidentifiers
- Recipient is not added to registry.
Solution
Check XML file on the "queued" invoice to see if you can find the party identifiers.
If partyidentifiers can be found, check Registry if those are added.
In some cases the recipient is added after the invoice is sent. In those cases you can resend the invoice.
Level of Complexity
Easy / Moderate
Applies to
| Product | Version | Build | Environment | Hardware |
|---|---|---|---|---|
| InvoicePortal |
References
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