Recieved same invoice several times
Article # 3036423 - Page views: 25
Issue
We have received the same invoice several times with different invoice number.
Have you resent these?
Solution
We generally do not resend Invoices, The supplier has most likely sent several invoices.
The Invoice Portal acts like a mailbox. If someone sends invoices to the same address with the same content but different invoice numbers, all invoices will still reach you. It is then up to you to discuss with your supplier how you should proceed.
Level of Complexity
Easy
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Invoice Portal | Current |
References
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