Workflow status filter options missing in the PROCESS DIRECTOR AP /cockpit/1 transaction.

Question / Problem: 

Workflow status filter options missing in the PROCESS DIRECTOR AP /cockpit/1 transaction.

Answer / Solution: 

When accessing the /cockpit/1 transaction in PROCESS DIRECTOR, some of the workflow status filter options are missing.

Resolution

This issue occurs for one of two reasons, described as follows with their corresponding resolutions:

1. No WORK CYCLE license is installed for the SAP system, or the license information is invalid.

   To resolve this issue, go to transaction /cockpit/c46, and confirm that a WORK CYCLE license is installed and that the SAP installation number and system ID values are correct. This information should appear similar to the following example:

   WORK CYCLE by ReadSoft     0020128432   DR6

   If license information is not available, contact Lexmark Enterprise Software Support at es_support@lexmark.com for information on obtaining and installing a license.

2. There is no web application URL entry for the SAP system. This issue can be confirmed by going to transaction /cockpit/wc to see if a Customizing error appears. If so, the URL is missing and must be added. Follow these steps:

   1. ?Go to transaction /cockpit/wi1.

   2. In the URL of WORK CYCLE Web Application box, add the address for the current SAP system.
      
      

   3. Close PROCESS DIRECTOR.

   4. Reopen PROCESS DIRECTOR and go to transaction /cockpit/1 to confirm that all workflow filters are displayed.

Applies to: