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PD WEB - COPA pop up not visible after clicked on COPA icon

Article # 3048342 - Page views: 5

Issue

COPA pop up not visible (no content) after clicked on COPA icon in PD Web application

Solution

Make sure you have follow the configuration suggested on page 191 in the documentation link below. https://docshield.kofax.com/RSPDAP/e...onGuide_EN.pdf.

CO-PA segment during FI entry

In the KE4G transaction, activate this setting for company codes where the result-object data will be entered. You must also copy the setting of the entry mask of the RFBU procedure for the RFBV procedure.

As long as the configuration above is correct, please restart the Tomcat service/server, wait for awhile and try again. The COPA pop up window should be visible.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
PD Web Application        

References

Refer Case# 26559215

 

 

Article # 3048342
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