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One user is unable to view invoice images in Readsoft Process Director

Article # 3048605 - Page views: 126


One user is not able to view invoice images in the SAPGUI from their workstation, however, if they log in from another computer the images are loading correctly.



Typically when we see this issue it is related to the SAP GUI settings on the user's workstation.

For example, as the image is being opened there is a message that asks if the file can be cached locally, if the user chooses not to allow access while 'remember my preference' is checked then it causes this issue.



The way to correct it is to go into the SAPGUI settings on the user's workstation and reset them back to default. The message about allowing the SAP GUI to cache images locally will appear again the first time the user attempts to view the image, and this time they must click allow.


Level of Complexity 



Applies to  

Product Version Build Environment Hardware
Process Director AP All Versions      


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Article # 3048605