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PDF files act differently in Edge

Article # 3045910 - Page views: 1

Issue


When viewing an invoice in PD Web Application and displaying the scanned image, the download and save buttons are not visible in Edge, but they are in Chrome
 

Cause

This is a behavior which can't be controlled by PDAP Web Application. Different browser use different PDF libaries to show PDF documents. They are behaving differently in PD Web Application.

Solution

You try to use a third party browser plugin to show PDF files.Unfortunatelyl we can't recommend a specific plugin.

Another workaround is to use a bigger width to show the PDF invoice in PD Web Application. More info on how to change the default image width can be found in the the Kofax Process Director Web Application Configuration Guide (Kofax Process Director Accounts Payable Documentation)

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
PROCESS DIRECTOR Web Application All      

References

Add any references to other internal or external articles

 

 

Article # 3045910
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