Replacement images are not displayed in PROCESS DIRECTOR
Article # 3014369 - Page views: 43
Question / Problem:
After uploading a new version of an existing image in PROCESS DIRECTOR, the original image is still displayed.
Answer / Solution:
This issue occurs when the original image is stored in the web application's cache folder. When an image is opened in PROCESS DIRECTOR, a cache of the image is stored in the [drive]:\<tomcat_install>\webapps\pdweb-app\temp folder for 24 hours.
To resolve this issue, clear the cache of the web server to display the new version. This can be accomplished in one of two ways:
Enter How to here:
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Restart the server hosting the web server.
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Manually delete the files in the [drive]:\<tomcat_install>\webapps\pdweb-app\temp folder.
Applies to:
Product | Version | Category |
---|---|---|
Process Director Accounts Payable | 7.7 | Troubleshooting |
Article # 3014369