Question / Problem:
After uploading a new version of an existing image in PROCESS DIRECTOR, the original image is still displayed.
Answer / Solution:
This issue occurs when the original image is stored in the web application's cache folder. When an image is opened in PROCESS DIRECTOR, a cache of the image is stored in the [drive]:\<tomcat_install>\webapps\pdweb-app\temp folder for 24 hours.
To resolve this issue, clear the cache of the web server to display the new version. This can be accomplished in one of two ways:
Enter How to here:
Restart the server hosting the web server.
Manually delete the files in the [drive]:\<tomcat_install>\webapps\pdweb-app\temp folder.
|Process Director Accounts Payable||7.7||Troubleshooting|
Article # 3014369