Skip to main content

COLLECTOR error: String was not recognized as a valid DateTime

Article # 3031247 - Page views: 250


COLLECTOR returns an error:

String was not recognized as a valid DateTime



This is an issue with older versions of COLLECTOR.



The issue has been resolved with COLLECTOR version

Please download from our delivery site:

Please ensure you test this version in your test system before you install into Production.  

Workaround:  There is a workaround for this issue and that is to setup a mail server rule to forward the email back to the same mailbox.  The act of forwarding changes the email header and body which allows COLLECTOR to correctly process the email.  You need to setup the rule to forward any emails from this particular vendor.


Level of Complexity 



Applies to  

Product Version Build Environment Hardware
COLLECTOR and lower      


INVOICES and COLLECTOR compatibility list:

Article # 3031247
  • Was this article helpful?