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COLLECTOR error: String was not recognized as a valid DateTime

Article # 3031247 - Page views: 216

Issue

COLLECTOR returns an error:

String was not recognized as a valid DateTime

 

Cause

This is an issue with older versions of COLLECTOR.

 

Solution

The issue has been resolved with COLLECTOR version 6.5.0.13.

Please download from our delivery site:

https://delivery.kofax.com/WebUserId.../Account/Login

Please ensure you test this version in your test system before you install into Production.  

Workaround:  There is a workaround for this issue and that is to setup a mail server rule to forward the email back to the same mailbox.  The act of forwarding changes the email header and body which allows COLLECTOR to correctly process the email.  You need to setup the rule to forward any emails from this particular vendor.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
COLLECTOR 6.5.0.10 and lower      

References

INVOICES and COLLECTOR compatibility list:

https://knowledge.kofax.com/?title=R...atibility_list

Article # 3031247