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Collector Error - The underlying connection was closed: An unexpected error occurred on a send

Article # 3041559 - Page views: 98

Issue

Receiving the error "The underlying connection was closed: An unexpected error occurred on a send." when running Interpret for a Collector job and when testing a Collector connection from Manager.

 

Cause

TLS 1.2 not enabled on the operating system.

 

Solution

Ask help from IT expert or Microsoft to guide to enable the TLS 1.2 on system.

 

Level of Complexity 

High

 

Applies to  

Product Version Build Environment Hardware
Invoices  5+      
Collector 6.5+      
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