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How to find the Collector logs

Article # 307569 - Page views: 1738

Issue

How to find the Collector logs?

 

Solution


To find the Collector logs, please follow this procedure on the INVOICES server where the COLLECTOR is installed and set to run automatically:

1- Open the Manager module and click the Plugins menu, then ReadSoft Collector:

 collector1_.png

 

2-In the dialog box: General settings, select the Logging tab:

settings_collector.png

3- Highlight the log entry to view, then click the Edit button.

The path to the log will be displayed in the new window:

edit.JPG

4- Navigate to this path and you will see these folders:

folders_collector.png

5- Open the eiitrp folder (if you find more than one eiitrp folder, please select the newest).
You will find the Collector logs there:

clipboard_ecc108b86e4fc640399892921e894ef03.png

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
COLLECTOR ALL ALL ALL ALL
Article # 307569