How to change Collector TLS configuration
Article # 3029981 - Page views: 681
Issue
On the E-Mail-Server, older TLS versions 1.0 and 1.1 have been deactivated, and only TLS 1.2 is active. Collector version 6.5.0.4 (Build 19217) and higher are compatible with TLS 1.2, but still the connection fails.
Cause
The collector.ini has not been updated.
Solution
- Open collector.ini (which can be found in the %GlobalPath%)
- Set the SecurityProtocolType to 4 in the according line:
SecurityProtocolType=4; 0=Default, 1=SSL3, 2=TLS1.0, 3=TLS1.1, 4=TLS1.2
- Save & Close
Level of Complexity
Complex
Applies to
| Product | Version | Build | Environment | Hardware |
|---|---|---|---|---|
| Invoices Collector | 6.5.0.4 and higher | 19217 and higher |