How to change Collector TLS configuration

Issue

On the E-Mail-Server, older TLS versions 1.0 and 1.1 have been deactivated, and only TLS 1.2 is active. Collector version 6.5.0.4 (Build 19217) and higher are compatible with TLS 1.2, but still the connection fails.

Cause

The collector.ini has not been updated.

Solution

1. Open collector.ini (which can be found in the %GlobalPath%)
2. Set the SecurityProtocolType to 4 in the according line:
   
   SecurityProtocolType=4; 0=Default, 1=SSL3, 2=TLS1.0, 3=TLS1.1, 4=TLS1.2
    
3. Save & Close

Level of Complexity 

Complex

Applies to  

References

https://knowledge.kofax.com/ReadSoft...h_for_INVOICES

https://docshield.kofax.com/RSI/en_U...lcontenttofile

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