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How to change Collector TLS configuration

Article # 3029981 - Page views: 767


On the E-Mail-Server, older TLS versions 1.0 and 1.1 have been deactivated, and only TLS 1.2 is active. Collector version (Build 19217) and higher are compatible with TLS 1.2, but still the connection fails.



The collector.ini has not been updated.



  1. Open collector.ini (which can be found in the %GlobalPath%)
  2. Set the SecurityProtocolType to 4 in the according line:

    SecurityProtocolType=4; 0=Default, 1=SSL3, 2=TLS1.0, 3=TLS1.1, 4=TLS1.2
  3. Save & Close


Level of Complexity 



Applies to  

Product Version Build Environment Hardware
Invoices Collector and higher 19217 and higher    
Article # 3029981


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