Need for training, upgrades, new installations and changes to the solution.
Training, new installations, changes to the solution and upgrades are not covered by the support maintenance contract. Please contact the Professional Services (PS) Team via the account manager for your product.
(Please note that this is chargeable work).
Technical Support can raise a PS request on your behalf, after which the PS Team will contact you to provide dates, times, and costs for the required tasks. You will always be able to discuss the scope, timing and price with the PS team.
Level of Complexity