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Blank page at Verify, pdf invoice

Article # 3030865 - Page views: 124

Issue

At Verify , one page or several pages images of one invoice are blank, empty page , completely white pages independently on the Threshold configured. 

The invoice source were a pdf file from and email or from a folder. 

 

Cause

Open the original pdf file with Adobe Reader. At menu File , option Properties, Tab Security, check if any of the following properties are NOT ALLOWED:

-- Content Copying

-- Content Copying for Accessibility

-- Page Extraction

*** We cannot guarantee PDF files will be processed successfully if the above options are not allowed on properties.

 

Solution

Ask the supplier to send a pdf file with these properties ALLOWED. 

As a workaround, it is possible to create another PDF file (with all properties ALLOWED) from the original.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Invoices All      

References

 

Article # 3030865
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