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Characters and numbers are not being picked up and shown correctly in Verify

Article # 3030580 - Page views: 73

Article # 3030580 - Page views: 73

Issue

Characters and numbers are not being picked up and shown correctly in Verify.

For example, there is a value of 32.00 on the invoice image but the value is being picked up as 3.00 even when you draw around it.

 

 

Cause

Known OmniPage issue in earlier versions of INVOICES 6.0.3

Solution

This is a known problem if you are using an earlier build of INVOICES version 6.0.3 before patch 5 (6.0.3.5 – Build 21089) To resolve the issue you will need to update INVOICES to patch 5 and update the OmniPage OCR engine on all machines.

The patch can be downloaded from the e-delivery site (See link in references)

Please check the release notes that come with the patch and be aware of the following section:

  • Before installing the Invoices 6.0.3.5 patch, uninstall the existing OmniPage manually and install the latest version of OmniPage (OmniPage Ultimate 21.1.0.4) provided with this package.
  • For Invoices 6.0.3 fix pack 5 and later, make sure you use the "OmniPage Ultimate 21.1.0.4" engine provided with Invoices 6.0.3 fix pack 5.
  • For better extraction and recognition, make sure that the value of "SaveExtractedImagesInBWTiff" flag is set "2".

     

Level of Complexity 

High

 

Applies to  

Product Version Build Environment Hardware
ReadSoft INVOICES 6.0.3 Affects all 6.0.3 versions before build 21089    

References

Kofax Delivery Site: https://delivery.kofax.com/ 

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