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Collector Creates Duplicate Invoices

Article # 3030705 - Page views: 122

Issue

Collector is processing a single email more than once and this is causing duplicate invoices to appear in Invoices. 

 

Cause

This can occur when more than one Interpret instance running the Collector job processes the same email at the same time.

Solution

1. Open Collector.ini that is located in the GlobalPath folder.
2. Add the following settings under [Settings] section. 

SystemWideMutexTimeout=120
EmailProcessingTimeout=300
MoveEmailTimeOut=120

3. Restart PMServices (or the ReadSoft Production Manager).

This problem can also occur if IMAP is used as a Collector input source. To solve this, please use Imap using Limilabs instead.

Additionally, the option to Reprocess failing emails has been shown to created duplicate invoice records during processing. If this option is enabled, please disable it.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Collector All      
Article # 3030705
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