Database cannot be opened (13521,0,0). Provider cannot be found.

Issue

Error when attempting to start INVOICES modules:

"Database cannot be opened (13521,0,0)

Provider cannot be found. It may not be properly installed"


 

Cause

"The MS OLE DB Driver for SQL server" is not installed. That driver is required in order to connect using TLS 1.2

Solution

Install the "MS OLE DB Driver for SQL server" on the computer(s) with the issue.

Note that you need to install the 64-bit version of the driver if you use a 64-bit operating system. 

Additionally:

Add "MSOLEDBSQL=1" under the section "[Database]" in "eiglobal.ini

INVOICES 6.0.2 or newer is required.

Adjust to "SecurityProtocolType=4" under the section "[General]" in "collector.ini"

COLLECTOR 6.5.0.4 or newer is required.

Level of Complexity 

 Moderate

Applies to  

References

https://docs.microsoft.com/en-us/sql...l-server-ver15

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