FlexLM: License file does not support this version
Issue
After installing a new license.dat file, the following error occurs in the Invoices log.
Error Code:
ErrCode = 13567
Errtype = 104
ErrId = 0
ErrId2 = 0
Error message: License error
AddErrMsg = License file does not support this version
Feature: EIMNGR
Application version > License version: 1.002 > 1.001
License path: C:\flexlm\license.dat
FLEXlm error: -21,126
Cause
The license.dat file is invalid by reason of the incorrect version: Application version > License version: 1.002 > 1.001.
Solution
Please contact the Kofax department from which the license was file was obtained and provide the license along with the error message displayed, usually licensing@kofax.com. If the issue is not resolved, please open a support ticket and include a copy of your current license, as well as the new (failing) license file, plus the log file indicating the error message.
Level of Complexity
Moderate
Applies to
| Product | Version | Build | Environment | Hardware |
|---|---|---|---|---|
| ReadSoft INVOICES | All |