After installing a new license.dat file, the following error occurs in the Invoices log.
ErrCode = 13567
Errtype = 104
ErrId = 0
ErrId2 = 0
Error message: License error
AddErrMsg = License file does not support this version
Application version > License version: 1.002 > 1.001
License path: C:\flexlm\license.dat
FLEXlm error: -21,126
The license.dat file is invalid by reason of the incorrect version: Application version > License version: 1.002 > 1.001.
Please contact the Kofax department from which the license was file was obtained and provide the license along with the error message displayed, usually firstname.lastname@example.org. If the issue is not resolved, please open a support ticket and include a copy of your current license, as well as the new (failing) license file, plus the log file indicating the error message.
Level of Complexity