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Inconsistent capture of fields after upgrade of INVOICES

Article # 3039793 - Page views: 54


After upgrading INVOICES to a newer or latest release build, the OCR capture of some suppliers' invoices may exhibit these behaviors:

  • Missing field values
  • Inconsistent capture of fields
  • Missing characters of fields



There are numerous possible cause for these issues such as:

  • Incorrect optimization in definitions from prior version of INVOICES
  • Depreciated or new features of  INVOICES
  • Corrupted definition
  • Old or poor example of learning invoice in definition



There are a few suggested solutions to prevent and remedy these types of issues:

  • Always perform application database maintenance prior to , and immediately after any upgrade project to detect and remove corrupted or compromised invoice definitions
  • Re-optimization of the supplier's definition 
  • Updating the learning invoice using "Save to Optimize" in Verify
  • Deleting the invoice definition and allowing the system to recreate automatically, then optimizing

If the recommended solutions did not resolve the capture issues, please contact Kofax Technical Support


Level of Complexity 



Applies to  

Product Version Build Environment Hardware
INVOICES All      




Article # 3039793
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