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Interpret fails to import a PDF with error message (11324,101,37)

Article # 3032162 - Page views: 223

Issue

Interpret fails to import a PDF file with the error message (11324,101,37).

The PDF file is subsequently moved to Error folder. 

Cause

At least one of the PDF pages has a very large page size parameter. For example, it is an A1 format page which is not supported by Invoices.

The PDF file can be opened via a free reader, such as a Adobe Reader, and the document properties can be checked here to determine the page size, such as that shown below.

PDF Page Size.PNG

 

Solution

The PDF can be recreated using a tool such as Microsoft's SaveAsPDF, or a request can be made to the supplier to change the PDF page size settings to a compatible value.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
ReadSoft INVOICES All      

 

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