Many EHLog files with Error "crInstall error" are generated in the INVOICES logs

Issue

Many EHLog files are created with the following error "crInstall error"

Cause

The CrashRpt folder doesn't exist in the INVOICES "Log" folder in the Globalpath

Solution

If the CrashRpt folder doesn't exist in the INVOICES Log folder, then create a folder called CrashRpt in the log folder manually and restart the INVOICES services. 

(Log folder location can be found in the eilocal.ini file)

Another option is to disable this logging by setting "EnableCrashReport=0" under the "[Options]" section in the "eiglobal.ini" and then restart the INVOICES services.

Level of Complexity 

Moderate

Applies to  

References

https://docshield.kofax.com/RSI/en_U...ashReport.html

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