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ReadSoft: How to fix invoices stuck in scanned status

Article # 301767 - Page views: 837


Invoices may occasionally remain in a status of Scanned even though the Interpret module attempts to process those records. Oftentimes, this is due to a corrupt invoice record which causes the Interpret module to crash.


To resolve this issue, the corrupt invoice must be identified within the Manager module, then removed so the record can be interpreted and processed. Invoices can be sorted by status or scan time to assist in this process. The oldest invoice should be identified, deleted, and then reprocessed.

Note-Icon.png Note: Invoices with an empty status field must be deleted and re-scanned, as an empty field indicates an error during the scan process.


Keywords: stuck invoices

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