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Transfer crash - Just with one Job Description

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Issue

Transfer service is not working for all invoices. Running Transfer as a module (stopping INVOICES PMService previously), at running the appropriate Job Descriptions (the appropriate Job Descriptions can be checked at Services Configuration section), some Job Descriptions are running Ok and one Job description is making Transfer to crash. Module is closed suddenly. 

At Event Viewer, can be seen an error like this:

Faulting application name: eitran.exe, version: 6.0.20258.5143, time stamp: 0x5f5f6bda
Faulting module name: mfc120u.dll, version: 12.0.40660.0, time stamp: 0x577e33e9
Exception code: 0xc0000005
 

 

Cause

Could be:

- a corrupt invoice

-corrupt or incorrect Transaction description

-Wrong configuration of the Job Description

-output file has a big size or is corrupt.

- a corrupt job description

 

Solution

1 - Follow this other article as a first step: ReadSoft - The Transfer Service is not running and picking up Approved invoices - https://knowledge.kofax.com/ReadSoft...roved_invoices

2 - At Manager module, at the left side section Invoice Profile, expand the appropriate Profile, go to section Transaction descriptions and create a new Transaction description with the appropriate values (it can be checked the original transaction description) . Then open the Job Description used to Transfer and change the Transaction description to the new one created. 

3 - Check all configuration of the Job Description. For example, if the folder configured as output is is accessible, if it is selected a buyer that doesn´t exist anymore, etc. 

4 - Check if the output file is correct and has not an excessive size

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
ReadSoft INVOICES All      

References

 

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