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When to increase "Minutes to wait before closing if unresponsive"

Article # 3033882 - Page views: 127

Issue

When to increase "Minutes to wait before closing if unresponsive" on the interpret instance

 

Cause

When running interpret job as the service, large emails will take a long time to process which can cause the interpret process to be re-started automatically and interpretation will then fail.

 

Solution

Open the Manager module, navigate to service configurations, <the interpret instance>, minutes to wait before closing if unresponsive. The default value is "5" minutes. In some cases increasing this value to e.g. "30" has resolved the problem. 

Restart "INVOICES PMService" (on the server where it is running) after any change under service configurations. 

 

Level of Complexity 

Moderate 

 

Applies to  

Product Version Build Environment Hardware
ReadSoft INVOICES All      

References

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