When to increase "Minutes to wait before closing if unresponsive"

Issue

When to increase "Minutes to wait before closing if unresponsive" on the interpret instance

Cause

When running interpret job as the service, large emails will take a long time to process which can cause the interpret process to be re-started automatically and interpretation will then fail.

Solution

Open the Manager module, navigate to service configurations, <the interpret instance>, minutes to wait before closing if unresponsive. The default value is "5" minutes. In some cases increasing this value to e.g. "30" has resolved the problem. 

Restart "INVOICES PMService" (on the server where it is running) after any change under service configurations. 

Level of Complexity 

Moderate 

Applies to  

References

Add any references to other internal or external articles

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