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strange characters in Verify after importing a PDF

Article # 3036441 - Page views: 32

Issue

Characters and numbers are not being picked up and shown correctly in Verify.

Characters are being displayed as per the following image, like vertical rectangles:

rectangles.png

 

Cause

Known OmniPage issue in earlier versions of INVOICES 6.0.3

Solution

This is a known problem if you are using an earlier build of INVOICES version 6.0.3 before patch 5 (6.0.3.5 – Build 21089) To resolve the issue you will need to update INVOICES to patch 5 and update the OmniPage OCR engine on all machines.

The patch can be downloaded from the e-delivery site (See link in references)

Please check the release notes that come with the patch and be aware of the following section:

  • Before installing the Invoices 6.0.3.5 patch, uninstall the existing OmniPage manually and install the latest version of OmniPage (OmniPage Ultimate 21.1.0.4) provided with this package.
  • For Invoices 6.0.3 fix pack 5 and later, make sure you use the "OmniPage Ultimate 21.1.0.4" engine provided with Invoices 6.0.3 fix pack 5.
  • For better extraction and recognition, make sure that the value of "SaveExtractedImagesInBWTiff" flag is set "2".

     

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
ReadSoft Invoices up to 6.0.3.4 up to 20318    

References

Kofax Delivery Site: https://delivery.kofax.com/ 

 

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