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Email notifications for documents failed to import

Article # 3026112 - Page views: 126



Sender wants to be notified by email when there is a problem with uploading/emailing documents.



There are two different notifications: 

  • Discarded emails - The email is rejected before it is received in ReadSoft Online, no batches or documents are created
  • Input Failed - The batch is received and can be seen in the batch list in ReadSoft Online but no documents are created

Discarded emails

Go to Services -> Email Input -> Email Forwarding:
Add a notification, select the preferred options to receive email notifications for accepted and/or discarded emails, and if the original email file should be sent back to the sender.

Input failed

Go to Services -> Notifications:
Add a notification for Input Failed


Level of Complexity 



Applies to  

Product Version Build Environment Hardware
ReadSoft Online        



The notification service view

The email forwarding view

How to find information for a document with input failed


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