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Retention Policy for Documents in ReadSoft Online

Article # 3026638 - Page views: 67

Issue

How long are Documents available within ReadSoft Online ?

 

Solution

ReadSoft Online stores Batches (including all the documents contained in the batch) for 3 months from the day the Batch reaches the Successfully Processed state (a batch will reach this state only if all the documents in the batch are successfully processed ).

After 3 months, all the data, files and logs pertaining to the batch and its documents are deleted. The Batch will be unavailable in the Explore View and via the API.

If a batch is stuck in any other state, then the batch is stored for 1 year and then deleted.

If a customer subscribes for the Storage service, the Batches (including documents) are kept in Storage for the entire contract period. The batches (and the documents) will be visible in Storage View but they will not be available in the Explore View or via the API.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
ReadSoft Online        

References

 

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