ReadSoft Online is incorrectly recognizing the number of decimals for a line item quantity and/or amount field.
This may happen when the format for the line item quantity and/or amount fields differs and one or several of them have either three or zero decimals.
Example 1: Quantity: 3.000 Unit price: 10.00 Line total: 30.00
Example 2: Quantity: 3,000 Unit price: 50.00 Line total: 150,000.00
In both cases above ReadSoft Online may occasionally interpret the decimal/thousand separator incorrectly and extract the quantity either as 3 or 3000.
By correcting the values during verification the system will learn the correct format. If corrections has been made several times on different occasions and the issue persists, please contact support and Kofax will adjust the learning for the specific supplier. The adjustment will be applied to documents uploaded after the adjustment was made.
Note that this can only be done per supplier, not for an entire customer account. If this happens for many suppliers, please make sure the document type used corresponds with the originating country for the document.
Level of Complexity
Troubleshooting classification and extraction services