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Documents are not being exported to NAV/D365BC

Article # 3021342 - Page views: 191

 

Issue 

 Documents are not being exported to NAV/D365BC

 

Solution

It is the integration's task to pick up the documents from Readsoft Online and import them into NAV/D365BC.  

The import to NAV/D365BC is controlled by one of the standard job queues - OCR - Receive from Service. If the jobs are not running properly, the import will not work.

To verify that the import function works:

  1. Select a document in the list with status "Awaiting verification".
  2. Click the "Receive from OCR services" in Incoming documents.

    incoming documents receive awaiting.PNG

    Same view in D365 Business Central:

    receive from OCR D365BC.png
     
  3. If successful there will be a confirmation:

    document received.PNG

    Same view in D365 Business Central:

    recieved from RSO.png

 

Microsoft Support

The Dynamics NAV/D365BC integration is maintained by Microsoft. If the problem persists please contact Microsoft support.

 

Level of Complexity 

Moderate

 

Applies to

Product Version
ReadSoft Online Current

 

References

Dynamics NAV and Dynamics 365 Business Central

https://docs.readsoftonline.com/help/eng/partner/integration/c_dynamics_nav.html

Readsoft Online for MS Dynamics NAV

https://videos.kofax.com/watch/LqWwPDaKruLbGofTaf6gi5

ReadSoft Online Store FAQ (for NAV/BC accounts) 
https://store.readsoftonline.com/FaqDynamicsNav

 

 

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