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Incorrect classification of invoice/credit

Article # 3029059 - Page views: 24

Issue

A document is incorrectly classified as invoice or credit note.

 

Cause

If the word credit appears anywhere on the document it will be classified as a credit note. 

If a document previously has been incorrectly processed this may affect future document classification for that supplier. 

 

Solution

If the problem persists on several documents received on different occasions kindly contact Kofax support. 

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
ReadSoft Online        

 

References

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