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PDF incorrectly displayed

Article # 3025432 - Page views: 79

Article # 3025432 - Page views: 79

 

Issue

PDF invoices is shown in the manual verification view with dots instead of text. Like this:

bullets when fonts not included.png

 

Cause

The reason is that the PDF doesn't have all fonts included. One might be able to open the PDF in a PDF reader on a PC that has the replacement fonts installed and have it presented accurately, but that is not how PDF RIPs (raster image processor) usually works, like the one in RSO.

 

Solution

To have the PDFs presented accurately in RSO all fonts used must be included in the PDF.

 

Level of Complexity 

Easy

 

Product Version Build Environment Hardware
ReadSoft Online Current      

 

References

Recommendations and supported input file formats
https://knowledge.kofax.com/ReadSoft...t_file_formats

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