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Kofax

Partner cannot activate Service Plan for customers

Article # 3025493 - Page views: 71

Article # 3025493 - Page views: 71

Issue

Partner administrators does not have the privilege to add Service Plans to customer accounts

 

Solution

If the order is for a specific customer and not for the entire partner site Kofax is responsible to update and maintain the Service Plans on customer level. The Service Plan will be added when the order has been fully processed by Kofax.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
ReadSoft Online Current      

References

 

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