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Kofax

The web request has no cookies NAV/D365BC

Article # 3021010 - Page views: 151

Issue: 

Error message "The web request has no cookies" appears in Microsoft Dynamics NAV/365 Business Central

 

Solution: 

This happens if you login to Microsoft Dynamics NAV/365 Business Central in Incognito/In-Private. Cookies are typically disabled when in Incognito mode, but they are necessary for the Kofax ICS OCR service. When you are going to use the Kofax ICS OCR service, it is going to be necessary to use the browser in standard--not Incognito/In-Private--mode. Are you able to do so? If the error continues, then try another browser to see if you can have better success interfacing with the Kofax ICS OCR service.

This could also be related to a known bug in NAV 2017 which was hotfixed by Microsoft.  See below under References.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
ReadSoft Online Current      

 

References

Send to OCR Error - Dynamics 365 Business Central Forum
https://community.dynamics.com/business/f/758/t/217476

Cumulative Update 18 for Microsoft Dynamics NAV 2017 (Build 21832)
https://support.microsoft.com/en-us/...17-build-21832

 

Article # 3021010
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