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Troubleshooting unexpected behaviour in the NetSuite connector

Article # 3036078 - Page views: 23

Issue

How to find logs on what is communicated between ReadSoft Online and NetSuite. For example sending a document to NetSuite or requesting master data from NetSuite.
 

Solution

In NetSuite, navigate to:  Setup > Integration > SOAP Web Services Usage Log

The Usage Log contains a record of each interaction between ReadSoft Online and NetSuite. 

Each log entry has two associated XML files, one for the request (what RSO asked for) and one for the response (what NetSuite answered).  These request and response XML files contain detailed information which can be used for troubleshooting.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
ReadSoft Online Current      

 

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