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Unexpected longer processing time for incoming documents

Article # 3029723 - Page views: 48

Issue

Importing a document takes longer time than expected. 

 

Cause

There can be a few causes for this.

- The document has a large amount of pages, or is very complex with a lot of line items

- There's a high server load in the cloud causing increased processing time

- There is a temporary service disruption

 

Solution

Normally it takes a couple of minutes until the document is available in the document list for manual verification. Occasionally it may take longer depending on the workload and the time of the day. However, it usually doesn't take longer than 15-20 min even during high server loads.

If there are any major service disruptions they will be published in our status page: https://status.kofaxcloud.com/

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
ReadSoft Online        

 

References

ReadSoft Online Status page
https://status.kofaxcloud.com/

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