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Kofax

Documents stuck in export in progress

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The most usual reason for this is that "Keep batch together" is enabled for the customer account which means that invoices are not sent to the target system until all of the invoices in the batch are complete, (verified or deleted).  

This setting is enabled for you because you are using the separation service, or a target system that requires the "Keep batch together" setting to work.

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If you check the batch view instead of the documents view you will see that the batch still has status Pending manual veification.

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To manually send the verified documents in the batch, select the ones ready for export and click the Send button:

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Applies to:  

Product Version
Readsoft Online  

 

 

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