Skip to main content
Kofax

Email rejected with '530 SMTP authentication is required'

3011126

Question / Problem: 

Email gets rejected with error '530 SMTP authentication is required'

Answer / Solution: 

Customer has setup their email client to send email FROM Readsoft Online. This is of course not permitted.

Example on how the rejected email body can look like:

From: <Demo-invoices@mail.cycon.readsoftonline.com<mailto:Demo-invoices@mail.cycon.readsoftonline.com>>
To: <Demo-invoices@mail.cycon.readsoftonline.com<mailto:Demo-invoices@mail.cycon.readsoftonline.com>>

Here we can clearly see that they are trying to send FROM readsoftonline.com. The FROM address should be from the customer email server.

Applies to:  

Product Version Category
Readsoft Online   Email input

 

Author:  

  • Was this article helpful?