Question / Problem:
How to move a DOCUMENTS license
Answer / Solution:
Steps in how to move a DOCUMENTS license
- Find out what DOCUMENTS product key is used in the customer environment. Sen this to The Licensing Specialist (Charlotte Stihl, Order Fulfillment & Licensing Specialist)
- The customer signs a non-usage agreement for the old product key and send this to The Licensing Specialist.
- The Licensing Specialist will create a new product key for the new DOCUMENTS server and a cancellation file for the old product key, and send this to you and the customer.
- The new product key is installed on the new server
- When the new license work and the old has been uninstalled, you send a c2v file from the old and The Licensing Specialist will checkin that in the system.