Skip to main content
Kofax

How to see sender email address

3011128

Question / Problem: 

Is it possible to see sender email address when verifying an invoice?

Answer / Solution: 

Currently, it is not possible to see this in in the verifying screen in Readsoft Online.

The only way to identify who sent an email is to look in the original email file. This can be done in two ways, either by setting up an email forwarding or by using the Storage service. 

Email forwarding:

You can setup an email forwarding for all emails and have them sent to an email address on your email server.
This email will then contain the original email as an eml-file, where you can see who sent the email.

https://docs.readsoftonline.com/help/eng/partner/business/t_email_forwarding.html​​​​​​​

Storage:

If you have the extra service Storage you can find the the original email including attachments.

ttps://docs.readsoftonline.com/help/eng/partner/services/c_storage_services.html
 

Applies to:  

Product Version Category
Readsoft Online   Email

 

Author:  

  • Was this article helpful?