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Kofax

Missing icons in user interface in IE

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Question / Problem: 

The customer is experiencing an issue where user login work, but it does not present all objects needed for system to work. Some icons are missing.

Answer / Solution: 

In Internet Explorer disabling font download will remove the icons.

no icons or buttons.jpg

Go to Internet Options - Security - Custom level. Locate font download and make sure it is enabled.

ie font dowmload enabled.png

https://docs.microsoft.com/en-us/windows/threat-protection/block-untrusted-fonts-in-enterprise#Turn_on_and_use_the_Blocking_untrusted_fonts_feature

This is not a problem in other browsers. Other browsers use the fonts without installing them, since we offer the fonts to the web browsers in other formats, like WOF and SVG. 

This is hopefully a passing problem, with the Windows 10 v1703 security configuration baseline, Microsoft is removing the recommendation to enable the “Untrusted Font Blocking”

 

Applies to:  

Product Version
Readsoft Online  

 

 

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