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Not exporting to PDAP/SAP

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Question / Problem: 

Documents are not exporting to PDAP/SAP. Status is stuck in "Document export in progress".

Answer / Solution: 

The PDAP target system is using Online Connect. If RSO is trying to export but nothing happens it's usually because the SAP connector has not been installed, or wrong version is installed. 

See: https://knowledge.kofax.com/ReadSoft/Troubleshooting/SAP_connector_for_Microsoft_.NET_3.0_needed_for_Online_Connect_with_PDAP

 

Applies to:  

Product Version
Readsoft Online 10

 

 

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