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Kofax

OK button greyed but all fields are green

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Question / Problem: 

OK button grayed but all fields are green. We used Request for information and now the invoices are stuck. 

Answer / Solution: 

When you have used the function Request for information, you have to write an answer to the request, in the comments tab, to be able to OK the invoice.

In the verify list, check status:

request status.PNG

In verify, check the comments tab. If orange; Check!

cant klick OK due to request for info.PNG

Type a reply and thereby confirming you have read the comment.

reply request comment OK.PNG

Now the OK button is green.

 

Applies to:  

Product Version
Readsoft Online current

 

 

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