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Kofax

ReadSoft: Error Starting PMService

3011891

Question / Problem: 

When trying to run Interpret and Transfer as a service the following error is shown in Windows Event Viewer and the services do not run.

However they will run correctly manually via the Modules

clipboard_ee3d5f2e846ddb56c5d32553328b9fdb8.png

Answer / Solution: 

This is normally caused by the "Event logging Level" in the eilocal .ini being set incorrectly.

Below is the default services section from a working installation. Please compare your settings to the ones below

[ServiceInterpret]

MaxMemoryUsage=1500

RestartOnCrash=1

NumberOfInstances=1

EventLoggingLevel=0 ; 0 =Error, 1 = Warning, 2= Information

 

[ServiceTransfer]

MaxMemoryUsage=1500

RestartOnCrash=1

EventLoggingLevel=0 ; 0 =Error, 1 = Warning, 2= Information

 

[INVOICESServices]

TimeIntervalBetweenInstances=50

AdvancedJobConditions=0

EventLoggingLevel = 0 ; 0 =Error, 1 = Warning, 2= Information;3=Verbose

 

Applies to:  

Product Version
INVOICES 5-9, 6