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Readsoft: Characters do not show correctly after interpreting some PDF files

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Question / Problem: 

Characters does not show correctly after importing some PDF files

Answer / Solution: 

There are some fonts missed in the system.

Enter How to here:

There are two kinds of situation showing the problem:

1. The interpreted characters are black dots:

situation1.PNG

2. Characters become conjunct to each other:

situation2.PNG

 

Solution:

Open the original PDF file by using Adob Acrobat Professional. There would be a window popup showing which font is missed. Otherwise, we need to check on properties to get correct fonts info, then suggest customer find the font and install it on their system by themselves.

Note: we should not send any font to any customer.

 

 

Applies to:  

Product Version Category
INVOICES Any INVOICES

 

Author:  Lei Ji

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