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ReadSoft: How to fix invoices stuck in scanned status

Summary

16433

Support Article

Invoices may occasionally get stuck in a status of Scanned. Often times this is due to a corrupt invoice, which will prevent the related Interpret job from starting.

To resolve this issue, the corrupt invoice must be identified within the Manager module, and then removed so that the Interpret engine can proceed. Invoices can be sorted by status or scan time to assist in this process. The oldest invoice should be identified, and then rescanned.

Note: Invoices with an empty status field must be rescanned, as an empty field indicates an error during the scan process.

 

Keywords: stuck invoices

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