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Use RSO Connect to run multiple customers

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Question / Problem: 

I want to use one admin user for RSO Connect to run multiple customers.

When using a customer group admin I only get access denied.

Answer / Solution: 

To download for all customers

Enter your partner admin account in Readsoft Online Connect. .
When you have setup your partner user account in Readsoft Online Connect, clicked through the configuration and saved, you will see that subfolders for all customers has been created in the directory you have specified for XML output.

To select what customers to download

Enter your partner user account in Readsoft Online Connect. In the user account, select what customers you have access to.
When you have setup your partner user account in Readsoft Online Connect, clicked through the configuration and saved, you will see that subfolders for all selected customers has been created in the directory you have specified for XML output.

Note!

You have to make sure there only one target system using Online Connect, like XML locally, activated in the partner and customer level. Remember that target systems like API, and some target systems like PDAP and Hogia also uses Online Connect.

Customer Groups

Remember ROC can only export one level down. If you use a partner user or admin you can only export for customers outside customer groups.

Using a customer group user of admin in Online Connect is not possible. It will create an access denied.

 

Applies to:  

Product Version Category
Readsoft Online 10 Online Connect

 

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