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Workflow status filter options missing in the PROCESS DIRECTOR AP /cockpit/1 transaction.

Workflow status filter options missing in the PROCESS DIRECTOR AP /cockpit/1 transaction.
3014343

Question / Problem: 

Workflow status filter options missing in the PROCESS DIRECTOR AP /cockpit/1 transaction.

Answer / Solution: 

When accessing the /cockpit/1 transaction in PROCESS DIRECTOR, some of the workflow status filter options are missing.

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Resolution


This issue occurs for one of two reasons, described as follows with their corresponding resolutions:

  1. No WORK CYCLE license is installed for the SAP system, or the license information is invalid.

    To resolve this issue, go to transaction /cockpit/c46, and confirm that a WORK CYCLE license is installed and that the SAP installation number and system ID values are correct. This information should appear similar to the following example:

    WORK CYCLE by ReadSoft     0020128432   DR6

    If license information is not available, contact Lexmark Enterprise Software Support at es_support@lexmark.com for information on obtaining and installing a license.

  2. There is no web application URL entry for the SAP system. This issue can be confirmed by going to transaction /cockpit/wc to see if a Customizing error appears. If so, the URL is missing and must be added. Follow these steps:

    1. ?Go to transaction /cockpit/wi1.

    2. In the URL of WORK CYCLE Web Application box, add the address for the current SAP system.

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    3. Close PROCESS DIRECTOR.

    4. Reopen PROCESS DIRECTOR and go to transaction /cockpit/1 to confirm that all workflow filters are displayed.

 

Applies to:  

Product Version Category
PD AP 7.x