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Unmapped LDAP users take up MC license

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Question / Problem: 

With an LDAP configuration: when an unmapped user tries to log in to MC, he gets the error: "This user account is not mapped for access to this application.." However, still,this failed login user is added to the list of registered users and takes up a license. Therefore, depending on the customer’s license for max users, if they do 10 failing attempts, they will get the error: “You have reached the maximum number of unique users allowed by the license." Although no successful login has been made This is also valid for SAML set up. 

Answer / Solution: 

This is a Bug: Bug : 1502041: Unmapped LDAP users take up MC license

It was reported in 10.7.0.5. 

Workaround:

Update manually Database to clean the failing users and free license

 

Applies to:  

Product Version
Kofax RPA 10.7>

 

 

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