What to Collect for Synchronizer Troubleshooting

Issue

What information should be gathered for Technical Support when troubleshooting a Synchronizer issue?

Solution

1. Review the setup using the Online Help. 
   1. https://docshield.kofax.com/RPA/en_U...roduction.html
2. Provide the RPA version
3. Collect related log files. Synchronizer logs are located in C:\Users\<SynchronizerUserAccount>\AppData\Local\Kofax RPA\<RPAVersion>\Logs
   1. Collect all logs if using embedded mode for Management Console
4. If using Tomcat, also collect the Tomcat logs.

Level of Complexity 

Easy

Applies to