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Error when narrowing down workspaces in Kapplets v11.1

Article # 3040194 - Page views: 11

Issue

When trying to narrow down a workspace in Kapplets, the following error is displayed:

The server encountered an unexpected error, which prevented it from fulfilling the request. Please contact your administrator.

1

When unchecking "Default Project", none of the Kapplets will be displayed and an error will occur. Even if unchecking workspaces where no Kapplets are created, the below event is reproduced.

2

Checking it again does not help to recover the view:

3

Refreshing the page, re-logging into Kapplets, and restarting Tomcat do not help either.

Solution

The only way to recover it is to click on the refresh button inside Kapplets:

4

The problem doesn't occur in RPA 11.2 build anymore, so the bug was already fixed for newer versions.

We recommend to install any newer version of Kofax RPA to solve this issue.

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax RPA 11.1.0.4      

References

 

Article # 3040194
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